The employees need to undergo customer service courses. Their customer service numbers are not answered at all… you can take the whole day calling and I bet you won’t get any help.
You speak to a machine until they say they are busy and cut you off. They are always too busy to talk to us their clients, indeed their paymasters.
It doesn’t ring in their ears that the customer is king. Surely, can they afford to do this when there are competitors?
Other players in the industry should take advantage of this arrogance.
Their internet services are the most expensive in the world, I think — buy bundles worth US$5 and you will be surprised. Where do we go when we need help? At their various centres we spend the whole day in the queue waiting to be served and the customer care lines are never picked.
Econet is taking us for granted while on the other hand it boasts about its millions of subscribers.
Econet is giving its subscribers a raw deal…why can’t it decentralise its customer care services to provinces, not to make six million subscribers call one call centre in Harare…that’s being shortsighted.
Blessing Ngwende, Mutare.